Fees & Payment Policies
When and how fees apply, in plain language. Nothing here is a surprise charge — anything that applies to your project is listed by name on your quote and in your portal.
Estimates and quotes
Most estimates are prepared from the details and photos you send us, at no charge. Your written quote is valid for 31 days unless we tell you otherwise. If it expires before you decide, nothing is lost — you can reopen it from your portal and ask for an updated quote.
On-site estimate visit — $75
When a project needs an in-person look before we can price it, we charge $75 for the visit. Of that, $25 covers travel and time and is not refundable or creditable. If you go ahead with the project, $50 is credited toward your final payment.
If you decide not to proceed, there is no credit and no further charge. We will always tell you before a visit whether this fee applies.
Minimum service charge — $75
Any job we perform has a minimum labor/service charge of $75, which covers travel, setup, and a technician on site. Materials are quoted separately.
Project deposit
Projects require a deposit before we order materials or schedule work. The deposit is normally the estimated materials cost plus $75 toward the service portion of the job. Your deposit amount is always shown on your quote, and it is applied to your project total — it is not an extra charge. A paid on-site estimate fee does not reduce the deposit.
Final payment
The balance is due when the project is complete. Your final payment shows the project total, the deposit you already paid, and any credit that applies (such as the $50 on-site estimate credit), so you can see exactly how the amount was reached. Payment can be made by card through the portal.
Grace period and late charges
You have a 10-day grace period from the day the project is completed and the final payment notice is sent. We send friendly reminders during that window. After the grace period ends, unpaid balances accrue a late charge of 1.5% per month on the outstanding amount.
If a balance stays unpaid, the account may be placed on hold, which pauses new project requests and scheduling until the account is brought current.
Appointment cancellations and no-shows
Please give us at least 24 hours’ notice if you need to cancel or reschedule. Cancelling with less notice may result in a $75 late-cancellation fee. If our technician arrives and no one is available, or we cannot access the work area, a $75 no-show / no-access fee may apply.
Returned checks
A returned or dishonored check is charged $25 plus the payment and any bank charges we incur.
Special-order and non-refundable materials
Some materials are special-order, custom, or cut to size and cannot be returned. When a project includes those items, the non-refundable amount is shown on your quote before you approve it. Materials you supply yourself are your responsibility; we are glad to install them, but we cannot warranty the materials.
Fee waivers
These are our standard policies, not automatic penalties. Life happens — if something comes up, call, text or email us. We want to work with you and for you. Over communication is better then no communication.
Questions
For any Questions, Concerns or Issues please contact Sonoran Wolf Home Services LLC at (520) 502-7497 or info@sonoranwolfhome.services.